We are
Zentact Systems: Your Global HelpDesk solutions Partner
At Zentact Systems, Experience exceptional IT help desk support backed by 14 years of expertise. Our team delivers responsive L1, L2, and L3 support, along with proactive maintenance.
We also provide white-label help desk services when issues are resolved under a customer's trademark.
Making What’s Possible in Help Desk
/ Zentactsystems
Our Expertise
Help Desk Services by Zentact Systems
IT help desk support services aim at resolving and preventing IT-related issues encountered by company’s employees or customers and ensuring the overall stability of the IT infrastructure.
Help desk consulting
We provide full-fledged advisory help. We start from conducting a feasibility study. Then we advise you on a sourcing model, help desk team lineup, and cost breakdown. You also get recommendations on the best-suited help desk toolkit.
Help desk outsourcing
We follow ITIL standards to effectively resolve common (L1 help desk) and technical issues (L2, L3 help desk), enhancing end users' experience and productivity.
Customer service desk
We establish a single point of contact for customers to increase their satisfaction with your product/service.
Outsourced Network Operations Center
We provide 24/7/365 infrastructure monitoring and L2, L3 tech support to efficiently and quickly handle your IT infrastructure issues, as well as prevent defects.
Outsourced technical support
We ensure quick and cost-effective incident resolution and proactive problem management that relies upon the issues' root cause analysis and continuous monitoring of your IT infrastructure.
Managed help desk services
We are ready to take over the entire help desk function, from establishing the process and handling L1-L3 issues to continuous help desk monitoring and improvement.
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